Tracking & Delivery

• What Weight and Size will my Item Package be?

  Shipping cost varies all around the world, we ship from your closest warehouse location. Our team will be able to give you an approximate cost of shipping for your item. Feel free to contact us to discuss.

• How much does shipping cost?

  When your order is confirmed with your consultant, it will move through our order system and to the warehouse dispatch to be processed and pick your order. Once our warehouse team has picked your order and organised the dispatch you will receive an automatic email from the freight provider your item is booked with. This email will contain your tracking link and tracking number.

• What shipping carriers do you use?

  For orders going overnight with our freight providers – who are NZ Couriers and Post Haste, once your order has been dispatched, you will receive your tracking details in an email from our Customer Service team.

• Can I change my delivery address?

  When your order is paid for, you will receive an email from our accounts team with your invoice and packing slip. This packing slip will show you all the items you are to receive. When the package/s are delivered, ensure you check the contents and tick off the items on your packing slip. You will have 48 hours to check your items once all packages have been delivered. After this time, you may incur replacement fees. If you have made payment and have not received a packing slip within two business days, please contact us so we can arrange for this to be sent.

Warranty & Repair

• Does warranty cover accidental damage?

  Accidental damage is defined as sudden and unexpected damage to your property or contents by an outside force. For instance, spilling a drink and staining the carpet, or drilling through a pipe. Accidental damage cover is sometimes included in home insurance, but usually it's sold as an optional extra.

• Does warranty replace the product?

  You will be change pay in the loop 1 week if you don’t love

• What guarantee does a warranty provide?

  Guaranteed renewal with no extra charges

Billing & Payment

• What are the four types of payment?

  You can pay in the following ways

  • Cash.
  • Checks.
  • Debit cards.
  • Credit cards.
  • Mobile payments.
  • Electronic bank transfers.

• What happens if you don't have enough money for an automatic payment?

  You can choose to pay in cash.

• What are the payment methods of YouTube?

  Google-owned YouTube has added UPI as a payment option on its platform. This means that users can now pay for their purchases on YouTube as well as YouTube Music using the UPI method. The new option will be available in addition to the existing credit and debit card payment methods